Privacy Policy

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Hotarutei (hereinafter referred to as "the facility") establishes this Privacy Policy (hereinafter referred to as "this policy") as follows regarding the handling of user's personal information in the services provided on this website and application (hereinafter referred to as "the Services").

1. Personal Information

"Personal Information" refers to information about a living individual, which includes the individual's name, date of birth, address, telephone number, contact information, and other descriptions that can identify a specific individual based on such information. It also includes data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual based on such information alone, such as health insurance card numbers (personal identifying information).

2. Compliance with Relevant Laws and Guidelines

The Facility will comply with the Personal Information Protection Act and related laws, regulations, and guidelines concerning the handling of personal information and anonymous processing information. Additionally, the facility will make continuous efforts to improve this Privacy Policy and the handling of personal information.

3. Information Collection

The facility may collect the following information when customers make reservations or use the accommodation offered at the facility, or when they visit the restaurant:

  • Name, contact information (phone numbers, email addresses, etc.)

  • Address, nationality, passport information (if necessary)

  • Credit card information (for payment processing)

  • Health information, such as food allergies or special dietary requests

  • Dates of stay, check-in and check-out times

  • Date and number of restaurant reservations

4. Purpose of Information Use

The collected information may be used for the following purposes:

  • Management of accommodation reservations and check-ins

  • Restaurant reservations and service provision

  • Payment processing and invoice creation

  • Compliance with legal requirements (such as accommodation taxes)

  • Customer support and responding to inquiries

  • Providing information about our services and special events

5. Provision to Third Parties

Except in cases where compliance with relevant laws and guidelines is required, the facility will not provide acquired personal data to third parties (including advertisers) without the consent of the individual concerned. Even when delivering information about useful products from advertisers, the facility will not disclose or provide personal data to advertisers. The facility may disclose or provide personal information in the following cases:

  • To subcontractors for tasks such as aggregating various survey results or sending postal mail or emails. However, the use of personal information by subcontractors will be carried out under strict management by the facility.

  • When the facility provides personal information to advertisers through mediation. However, this is limited to the following cases:

    • When confirming payment of product or service fees with financial institutions, etc.

    • When specific consent has been obtained or a request for disclosure has been received.

    • When disclosing to insurance companies for insurance claims.

    • When requested by courts, prosecutors' offices, police, bar associations, or similar authorities in accordance with laws and regulations.

    • In other cases where there are legitimate reasons as stipulated by laws and regulations.

6. Management of Personal Information

The personal information of customers will be appropriately protected in accordance with legal requirements. Necessary information sharing may occur with relevant staff and suppliers, but sharing for purposes other than that will not take place.

7. Retention Period for Personal Information

Customer personal information will be retained only for the necessary period and will be disposed of properly after that time. Information will be promptly deleted except when it needs to be retained to meet legal retention obligations.

8. Addition, Modification, Correction, etc., of Personal Information

The facility will make efforts to manage your personal information accurately and keep it up to date. The Facility will investigate and respond to requests for corrections, additions, deletions, suspension of use, or discontinuation of provision based on reasons such as incorrect information or violation of the law. However, please note that deleting information may result in the inability to provide certain products and services.

9. Contact Information

If you have inquiries, questions, concerns, or complaints regarding the handling of personal information by the Facility, please contact us using the following contact form.

Contact Form

Please note that the official websites of the facility may contain links to external websites. The facility assumes no responsibility for the handling of personal information on linked sites or the content of those sites.

The facility will not directly or indirectly confirm the content of personal information through contact with third parties. If you receive such communication, please do not respond or provide any information.

10. Use of IP Addresses and Cookies at the Facility

The facility may use recorded IP addresses on the official website for the following purposes:

  • Identifying the cause and resolving server issues.

  • Site management.

The facility may use cookies on its official website. Cookies are small amounts of information sent to and stored on the user's computer. Cookies are used to identify the pages (websites) visited by users and to make it more convenient for users to use the site. For example, when users use a membership service, cookies are used to eliminate the need to enter a password every time and to control the display of the same ads to users. The facility may disclose information processed statistically as aggregated information obtained through the use of cookies, but it will not contain information that can identify individual users.

Users can refuse to accept (opt-out) cookies or delete stored cookies through their computer's browser settings. However, this may affect the user's ability to fully utilize the facility's website.

11. Cookies from Third Parties

The facility may use third-party measurement systems on its official website to obtain users' IP addresses, which is used to measure site access conditions.

Advertisements featured on our site and in our email newsletters may use third-party ad servers. These third-party companies have confidentiality agreements in place and will manage personal information in the same way as the facility.

The cookies used by these third-party companies serve the following purposes:

  • Efficiently delivering advertisements.

  • Measuring advertising effectiveness.

  • Measuring access conditions.

Users can refuse to accept (opt-out) cookies or delete stored cookies through their computer's browser settings. However, this may result in the same ads being displayed repeatedly on the screen.

12. Dominant Language

This Policy is also written in English; however, in case of any inconsistency or discrepancy between the languages, the Japanese version shall prevail.

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Nagano, Shimotakai district, Yamanouchi,
Hirao 1398-1

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From Nagano Station, 50 min by express bus.
From Nagano Station, 50 min by limited express train.
From Yudanaka Station, 10 min by bus.

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