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What are the check-in and check-out times?Check-in is at 3:00 PM, and check-out is at 10:00 AM. If you plan to check in after 6:00 PM, please inform us in advance. If no prior notice is given and you check in after 6:30 PM, it may be considered a cancellation of your reservation.
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Is it possible to leave our luggage before check-in and after check-out?Yes, we can store your luggage at the front desk. (Please keep cash and valuable items with you.)
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What is the cancellation policy for reservations, and are there any cancellation fees?Should you need to cancel your reservation, the cancellation fees will be applied as follows:
Same day: 100% of the reservation fee
Day before: 80% of the reservation fee
5 days prior: 50% of the reservation fee
7 days prior: 30% of the reservation fee
(Winter Season: December to February)
60 days prior: 100% of the reservation fee
90 days prior: 20% of the reservation fee
Please note that the following cancellation policy applies to reservations at our facility. We appreciate your understanding and cooperation.
Furthermore, if meal cancellations occur during your reserved stay, cancellation fees equal to the accommodation charges will apply.
In the case of special events or peak seasons (e.g., Winter Season from December to February, holidays, holiday seasons), different cancellation fees may apply compared to the standard cancellation policy. Please confirm the details when making your reservation or contact our facility for more information. -
Is 24-hour access available?You can enter and exit your accommodation 24 hours a day. However, please note that our Restaurant-HOTARUTEI, has specific operating hours, which you can check on our website.
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Are the beverages in the room free of charge?Beverages (water, beer, apple juice, coffee) in the room's minibar are complimentary. One bottle per person per night is provided free of charge. Additional bottles are subject to an extra charge.
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Is there a smoking area?Our entire facility is completely non-smoking.
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Do you have baby cribs or bed guards available?Yes, we provide bed guards, but we have limited quantities. Please request them in advance.
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Can I send my luggage in advance?If you contact us in advance, it is possible.
Please send it in advance to "1398-1, Heion, Yamanouchi Town, Shimotakai District, Nagano Prefecture, 380-0401" with postage prepaid.
*For more details, please contact our facility directly. -
Is the in-room bath a hot spring?Yes, it is a hot spring with a natural source.
FAQ
- Contents：
- for Stay
- for Restaurant
- for Access
- Other
for Stay
About Accommodation
for Restaurant
About the Restaurant
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Do you have private rooms in the restaurant?Yes, we have private rooms available in the restaurant. For details and reservations, please contact us directly.
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Do you have vegetarian options?We offer vegetarian and vegan dishes for both lunch and dinner. Please let us know your dietary preferences when making a reservation.
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Can you accommodate food allergies?We do our best to accommodate food allergies to ensure that everyone can enjoy their meals. Please inform us of any allergies in advance.
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Is there a smoking section?All seating areas are entirely non-smoking.
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What is the dress code?There is no dress code; however, we kindly request that you do not use the room's provided robes and slippers.
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Can I use the restaurant without a reservation?Lunch and dinner at the restaurant are by reservation only. Reservations are accepted up to three days in advance. If you wish to order from the à la carte menu, same-day reservations are also available, so please contact us directly.
for Access
About Access and Transportation
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How far is it from the nearest train station or bus stop?It's a 10-minute bus ride from Yudanaka Station, and a 2-minute walk from the bus stop.
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Is there parking available?We have parking lots for both the restaurant and guests.
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Can I reserve a parking spot?Parking reservations are only accepted for guests who have made reservations with us directly. Please contact us directly for parking reservations.
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Can I arrange for a taxi?Yes, we can arrange for a taxi at the front desk. Please note that depending on the time, arranging a taxi may take some time, so please make your request well in advance.
Other
Other Frequently Asked Questions
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Are there any convenience stores nearby?There is a Lawson convenience store about a 10-minute drive away from our location. There are no convenience stores within walking distance.
