FAQ

We offer free shuttle service to and from the Yudanaka Station, on the Nagano Electric Railway. If you would like to use this service, please contact us in advance. The shuttle service available hours are the following: 15:00 to 17:00 and  also 9:30–10:30.

Check-in is at 3:00 PM, and check-out is at 10:00 AM. If you plan to check in after 6:00 PM, please inform us in advance. If no prior notice is given and you check in after 6:30 PM, it may be considered a cancellation of your reservation.

Yes, we can store your luggage at the front desk. (Please keep cash and valuable items with you.)

Should you need to cancel your reservation, the cancellation fees will be applied as follows:
Same day: 100% of the reservation fee
Day before: 80% of the reservation fee
5 days prior: 50% of the reservation fee
7 days prior: 30% of the reservation fee

(Winter Season: December to February)
60 days prior: 100% of the reservation fee
90 days prior: 20% of the reservation fee

Please note that the following cancellation policy applies to reservations at our facility. We appreciate your understanding and cooperation.
Furthermore, if meal cancellations occur during your reserved stay, cancellation fees equal to the accommodation charges will apply.
In the case of special events or peak seasons (e.g., Winter Season from December to February, holidays, holiday seasons), different cancellation fees may apply compared to the standard cancellation policy. Please confirm the details when making your reservation or contact our facility for more information.

You can enter and exit your accommodation 24 hours a day. However, please note that our Restaurant-HOTARUTEI, has specific operating hours, which you can check on our website.

Beverages (water, beer, apple juice, coffee) in the room's minibar are complimentary. One bottle per person per night is provided free of charge. Additional bottles are subject to an extra charge.

Our entire facility is completely non-smoking.

Yes, we provide bed guards, but we have limited quantities. Please request them in advance.

If you contact us in advance, it is possible.
Please send it in advance to "1398-1, Heion, Yamanouchi Town, Shimotakai District, Nagano Prefecture, 380-0401" with postage prepaid.
*For more details, please contact our facility directly.

Yes, it is a hot spring with a natural source.

Yes, we have private rooms available in the restaurant. For details and reservations, please contact us directly.

We offer vegetarian and vegan dishes for both lunch and dinner. Please let us know your dietary preferences when making a reservation.

We do our best to accommodate food allergies to ensure that everyone can enjoy their meals. Please inform us of any allergies in advance.

All seating areas are entirely non-smoking.

There is no dress code; however, we kindly request that you do not use the room's provided robes and slippers.

Lunch and dinner at the restaurant are by reservation only. Reservations are accepted up to three days in advance. If you wish to order from the à la carte menu, same-day reservations are also available, so please contact us directly.

It's a 10-minute bus ride from Yudanaka Station, and a 2-minute walk from the bus stop.

We have parking lots for both the restaurant and guests.

Parking reservations are only accepted for guests who have made reservations with us directly. Please contact us directly for parking reservations.

Yes, we can arrange for a taxi at the front desk. Please note that depending on the time, arranging a taxi may take some time, so please make your request well in advance.

There is a Lawson convenience store about a 10-minute drive away from our location. There are no convenience stores within walking distance.